Programme Overview
- Importance of EQ in the working world and Discover how to master Emotional Intelligence (EQ)
- Recognise your highest/lowest EQ talents and how to incorporate your EQ talents in building your Sales Personality
- Become an expert at perceiving emotions, understanding emotions, using emotions, managing emotions
- Build awareness of human dynamics for effective selling.
Engagement Tools
- Online games
- Group activities
- Videos
- Workbook
- Casestudy
- Role Plays
- Pocket cards
- Back to work exercises
- CTR + Alt + Delete Action Plan sheet
