Programme Overview
- Describe service and hospitality. Create your Arabic hospitality persona.
- Adopt three core behaviors of hospitality in your daily lives, namely, Choose a positive attitude, Be fully present, and Make others feel special
- Be aware of the power of emotional engagement. Invest in positivity and optimism to build your emotional bank account.
- Build listening skills, use positive body language, and learn to make someone’s day with simple gestures.
Engagement Tools
- Pre-Assessment Tool
- Online games
- Group activities
- Videos
- Practicum sessions
- Coaching reports
- Workbook
- Back to work exercises
- CTR + Alt + Delete Action Plan sheet
- Post-course assignment
