Programme Overview
- We will change the mindset that upselling is a bad thing. We will explain the nature of our hospitality business and address the attitude toward the process.
- We will discuss how to become an effective salesperson, the different techniques of recommending products, how to use descriptive words, what we can do to suggestively sell, cross-sell and upsell.
Engagement Tools
- Pre-Assessment Tool
- Online games
- Group activities
- Videos
- Roleplays
- Workbook
- Back to work exercises
- CTR + Alt + Delete Action Plan sheet
- Post-course assignment
