A new version of Chief Guest Officer 2.0 develops the idea of Emotional Intelligence (EQ) is an essential component of guest care in the hospitality, retail, entertainment, and health care sectors. The EQ factor helps build relationships, which is a great way to ensure that your guests return. In order to improve sales, revenue, and ROI, understanding emotions are essential in relationship building, guest engagement, and brand loyalty. This program will explain what EQ is and how to use it to exceed guest expectations post-COVID-19.