"Your Outsourced
Learning & Development
Department"
Students & Fresh Graduates
EQ for Young Adults
Master the concept of EQ in a simple framework of Six Seconds. Recognise your EQ talents, and utilise them to create future success for yourself
Length – Between 1 and 2 hours.
Location – Both indoor or outdoor
Attendees – Min 6 to Max 12
Hands-On Trainer
Become familiar with writing, communicating, and establishing department standards. Gain knowledge and skills necessary to establish an on-job training system at work.
Length – Between 1 and 2 hours.
Location – Both indoor or outdoor
Attendees – Min 6 to Max 12
Be a Performance COACH
Become a certified Emotionally Intelligent Performance Coach and give your profile an edge by learning this modern and rapidly growing new world leadership style
Length – Between 1 and 2 hours.
Location – Both indoor or outdoor
Attendees – Min 6 to Max 12
Build your Personal Brand
Develop your persona in seven days boot camp, covering a multitude of skills, and supported by ICF certified coaches. This camp can significantly increase your employability and career growth opportunities
Length – Between 1 and 2 hours.
Location – Both indoor or outdoor
Attendees – Min 6 to Max 12
Chief Guest Officer 2.0
Be a new world guest service professional. Learn the art of guest service following the Emotional Intelligence (EQ) framework and, explain how you can use your emotions to exceed guest expectations in the post-COVID-19 era
Length – Between 1 and 2 hours.
Location – Both indoor or outdoor
Attendees – Min 6 to Max 12
EQ for Future Leaders
Importance of EQ in the working world and Discover how to master Emotional Intelligence (EQ).
Recognize your highest/lowest EQ talents and how to put your EQ talents into action.
Become an expert at interpreting and managing your emotions
Build awareness of human dynamics for effective teamwork and collaboration.
Length – Between 1 and 2 hours.
Location – Both indoor or outdoor
Attendees – Min 6 to Max 12
Creating a Hospitality Persona
Describe service and hospitality. Create your Arabic hospitality persona.
Be aware of the power of emotional engagement. Invest in positivity and optimism to build your emotional bank account.
Adopt three core behaviours of hospitality in your daily lives, namely, Choose a positive attitude, Be fully present, and Make their day.
Length – Between 1 and 2 hours.
Location – Both indoor or outdoor
Attendees – Min 6 to Max 12
Hospitality Etiquettes
The importance of maintaining a health and fitness regimen, personal wellbeing, and grooming in the hospitality industry.
Integrate hospitality behaviours, vocabulary, acknowledge the guest’s request, and body language into your professional life.
Answering the telephone and responding to emails.
Being mindful of hospitality behaviours.
Length – Between 1 and 2 hours.
Location – Both indoor or outdoor
Attendees – Min 6 to Max 12
Working Together and Embracing Diversity
Discuss teamwork, team development stages, and how to be effective in a multicultural environment.
Discuss culture, culture shock, and how to handle it when working with different nationalities.
Learn how to overcome the common barriers that prevent you from understanding culture and being an effective team player.
Length – Between 1 and 2 hours.
Location – Both indoor or outdoor
Attendees – Min 6 to Max 12
A Winning Mindset
Distinguish between a growth mindset and a fixed mindset. Discuss how a growth mindset will prepare you for the future.
Discuss the value of feedback and your capability to accept feedback that improves your job performance and career growth.
Identify the most common sources and barriers to feedback and reflect on them. Practice receiving and giving constructive feedback.
Length – Between 1 and 2 hours.
Location – Both indoor or outdoor
Attendees – Min 6 to Max 12
Communicate & Collaborate
Professional communication and its importance. Discuss the various communication styles used by others at work.
Discover your social style and features, and characteristics of the four types.
Adapt your style to fit different people’s preferences and learn how to communicate and collaborate with the team.
Length – Between 1 and 2 hours.
Location – Both indoor or outdoor
Attendees – Min 6 to Max 12
Creativity & Critical Thinking
Jobs that are declining and state what types of jobs will come in future. Describe creativity and explain the importance of being creative in the upcoming world.
Practice being creative, identify your thinking patterns, define brainstorming.
Discuss critical thinking and why being right is more important than being fast. Recognise competencies of a critical thinker.
Length – Between 1 and 2 hours.
Location – Both indoor or outdoor
Attendees – Min 6 to Max 12
The Enterpreneurial Spirit
Recognise entrepreneurial characteristics and signs. Building self-autonomy.
Using the 80/20 rule in your decision-making. Practice creative procrastination and time management.
Begin your entrepreneurial journey by being mindful. See why passion and purpose are critical to success. Set SMART goals and take accountability for achieving them.
Length – Between 1 and 2 hours.
Location – Both indoor or outdoor
Attendees – Min 6 to Max 12
Intuition & Gut Feeling - The Nudge
Describe intuition and how it helps you make decisions. Find signs that indicate intuition.
Discuss the Sixth sense: the science behind intuition. Recognise the difference between intuitive and rational thinking.
Describe areas of life where intuition can be applied. Identify ways to improve your intuitiveness. Develop action plan to put intuition into practice.
Length – Between 1 and 2 hours.
Location – Both indoor or outdoor
Attendees – Min 6 to Max 12
Interview Ready
Creating a winning resume. Put together a resume that grabs the attention of your potential employer. Identify resume eliminators and avoid them.
Importance of personal branding. Using LinkedIn in today’s professional world for personal branding and job search.
Describe how you should prepare for a job interview. Respond to interview questions by using three Cs and STAR techniques.
Length – Between 1 and 2 hours.
Location – Both indoor or outdoor
Attendees – Min 6 to Max 12
First Time Managers & Corporate Leaders
We support you to upgrade your leadership with new world soft skills programmes, which are efficient and engaging. Our programmes will give you an edge that is required in today’s working world to strive and thrive
We offer executive coaching camps that provide you with insights on improving your leadership effectiveness, being emotionally intelligent, turning your learning into your habits, and achieving better results during the ‘new normal’ of the Post COVID era
Learning & Development Outsourcing Services
We support cost and quality conscious Hospitality businesses as their “Outsourced Learning & Development Partners”, by providing tailor-made solutions based on the operations needs
The model of outsourcing L&D activities is new for the Middle East, India and Africa market, and this opens a new frontier for you, which is:
- Economically sustainable (Payroll of L&D, etc..), and simultaneously help you in maintaining the quality of your brand with the international standards
- Help your properties to recover from a renewed normal
- In the chorus, reskill and upskill your colleagues to manage the operations
- Create a motivational setting for your colleagues in this gloomy business environment
