April is an accomplished associate trainer with over 15 years of extensive experience in the hospitality industry across the UAE. As a seasoned Learning & Development professional, she excels in developing line-level colleagues and enhancing customer service through on-the-job training.

Her role as a dynamic hospitality consultant has allowed her to implement practical and engaging workshops tailored to the needs of the hospitality companies she has served. As a qualified master trainer, April’s expertise shines through her interactive and effective training methods.

April’s notable achievements include the successful launch of four hotels under the Rotana Group, where she also took the lead in training staff for newly opened restaurants. Her ability to deliver comprehensive learning materials and curriculums for pre-designed hospitality content sets her apart.

Her dedication extends beyond training delivery; she actively contributes to program analysis and modifications, ensuring that learning outcomes are aligned with learners’ needs and contribute effectively to organizational goals. April is a cornerstone in her field, consistently pushing the boundaries of hospitality training and customer service excellence.