"Your Outsourced
Learning & Development
Department"
L&D
Outsourcing
Services
With Tripat Mehrotra
Your Outsourced Learning &
Development Partners
TRIPAT MEHROTRA
(MA | Assoc CIPD | ICF - Coach (ACC) | EQ Fellow)
Tripat Mehrotra is a hospitality enthusiast, passionate Trainer, Coach and EQ Fellow – credited with 20 + years’ experience in the Learning & Development (L&D) Department. He has worked with hospitality brands like Rajvilas, an Oberoi Hotel (India) Burj-Al-Arab, Wild Wadi, Rotana Hotels, Millennium Hotels, & Kerzner International, Dubai.
Tripat has led the L&D functions from the Corporate Office of Rotana (managed 62 properties), Millennium (managed 42 properties) and Kerzner (managed 2 Atlantis hotels worldwide and 9 One&Only properties).
Tripat has opened more than 40 + hotels in the MENA and Turkey region and has set L&D structure from scratch. During this period, he has developed Corporate Leaders, General Managers, Department Leaders, and colleagues.
Tripat is an architect of Millennium Hotel’s ‘TooMooH’ “a fast track talent development programme” for local nationals (Management Trainees, Interns and Leaders), and he has managed TAROT (Rotana) and Kerzner International’s Management Trainee programmes.
Post-COVID era needs employees who are developed in a new world’s soft skills. Being a futurist and today’s L&D specialist, Tripat is ready to share some vital soft skills programmes that will help fresh graduates, executives and hospitality businesses to be future-ready.
Motto
Growth is the only sign of life
I take pride in developing abilities that can help individuals and companies grow and achieve their purpose
Education Background
MA in HRM, CIPD | Middlesex
University, Dubai
EQ Fellow (Assessor, Profiler & Trainer | Six Seconds, Dubai
Six Seconds EQ – Profiler & Assessor:
- SEI EQ Assessment
- Brain Brief Profile (BBP)
- Brain Talent Profile (BTP)
- Brain Discovery Profile (BDP)
Brain Based Certified Coach (ICF) | Results Coaching, Dubai
DiSC Profiler | Rotana Zodiac Programme
Registered Assessor, On Job Training & Group Training | Rossie Hobbes Consultancy, Scotland
Executive Diploma in Human Resources Management | London College of Management
Our Services
Digitalisation of content
SOPs
Length: 2 - 4 Minutes
Investment: $XX Per SOP
Includes: Automating your department's SOPs with individual assessments
LMS: Hosting on cost price
Standard Recipes
Length: 2 - 4 Minutes
Investment: $XX Per Recipe
Includes: Automating your kitchen's Standards Recipes
LMS: Hosting on cost price
Onboarding Journey
Length: 2 - 4 Minutes
Investment: $XX Per Milestone
Includes: Automate your colleague's onboarding process
LMS: Hosting on cost price
Customer Journey
Length: 2 - 4 Minutes
Investment: $XX Per SOP under each touchpoint
Includes:Align your department's SOPs with customer journeys and automate them
LMS: Hosting on cost price
Manuals
Length:$ XX Per Page
Investment: Authoring, branding, customization (your specific business videos and images)
Includes: Customer Reaction Phraseology Manuals, Policy Manuals, Emergency Manuals
LMS: Hosting on cost price
Trainer Studio
Length: $XXX Per Module
Investment: Conceptualisation
Storyboarding / scripting following Instructional Training Method - introduction, development, and consolidation
Creating visually effective, efficient, and engaging learning modules with L&D Leader
Blend
Customized Talent Management Support
Support 1
Create New Job Roles (Post COVID Era)
- Map task breakdowns and create new job descriptions
- Upgrade SOPs & training records
- Create new job roles that are economically sustainable
Support 2
Reskilling Programme
- Develop key skills in a second department
- Build greater flexibility and collaboration among the teams
- Create process and selection criteria of reskilling programme
Support 3
Setup Brand Standards
- Customize brand standards manual as per your brand positioning
- Market study and benchmarking activity
- Create brand markers (Support required by Executives)
Support 4
Setup SOPs
- Setup task breakdown
- Setup L&D logs for SOP trainings
- Setup SOPs (Support required by Executives)
Support 5
Set up Pre-opening Toolkit
- Set-up policies & guidelines (all departments)
- Set-up critical path (all departments)
- Set-up curtain raiser activities
Support 6
Create On-Job Training Academy
- Set department trainers policy
- Develop departmental trainers' skills (max 6)
- Set training plans structure
- Set monthly/quarterly audits system
Support 7
Automation L&D Process
- Implement your digitalization strategy
- Automate On-Job Training Process
- Suggest appropriate intervention
- Lead the process
Support 8
Upgrade L&D Content
- Align content for blended learning
- Customize content to meet Zoom sessions
- Transform content to a Virtual Session
Support 9
Setup Development Programme
- Create Development programmes based on post COVID era manning needs
- Create Management Trainee programme
- Create Development programme from line colleague to line manager & Line manager to Head of Department role
Support 10
Service Experience Coaching Camps
- Training Programme – Foundation of Exceptional Service
- Mystery shoppers report feedback follow-ups
- Role plays & Individual Coaching Camps for line colleagues
Support 11
Set-up Onboarding
- Create Onboarding Journey
- Create Onboarding toolkit of forms, formats, policies, and manuals
- Create orientation manual (slides, trainer notes, workbook – Refer section 4 pricing)
Support 12
Generic Support
- Conduct your brand training
- Temporary managing L&D functions
- Develop skills of your L&D Leader
- Webinars or Short Sessions
- Or any special project you want your L&D or HR Team to accomplish and you need a professional hand
Choose activity as per
your package.
Additional activity to be
priced as per the menu.
Investment
- $ Per Day
- 5% VAT
Rates are excluding trainer’s
travel, DDR and stationary
expenses
Link to go back to the
package tiers
Executive Coaching Camps
- Our coaches are certified by ICF to provide one to one coaching camps
- We use EQ profilers to create insight for coachees during the executive coaching camps
- Our 45 to 60 minutes one to one coaching camps just don’t’ solve problems - it, also helps coachees to build confidence, insights, select new ideas to survive and the motivation to keep improving in the complex Post COVID era
- Through these camps, we assist executives & emerging leaders
Leadership Effectiveness
Emotional Intelligence
Deliver More Significant Results
Investment
$ per hour
Minimum package of 8 sessions
(Rates are excluding trainer’s travel,
DDR and stationary expenses
Link to go back to the package tiers
Develop New World Competencies
Emotional Intelligence (EQ)
- Master the concept of EQ in a simple and clear framework of Six Seconds
- Recognise your highest/lowest EQ talents and how to put your EQ talents in action
- Build awareness of human dynamics for effective teamwork and leadership
Investment – 1 Day workshop
Face to Face Sessions
- $ Per person attendance
- $ Per person EQ assessment
- 5% VAT
Webinar Sessions
- $ Per person attendance
- $ Per person EQ assessment
- 5% VAT
Chief Guest Office 2.0 (EQ & Guest Care)
- State the importance of earning and keeping the guest loyalty in Post COVID Era
- Describe Emotional intelligence (EQ) and explain how it is a related service mindset
- Explain Six Seconds EQ framework of Know yourself, Choose yourself and Give yourself
- Get insight on how the wisdom of feelings (Guest & Colleagues)
- Explain how to tune to the mode of guest caring intelligence
Investment – 6 hrs. Programme
Face to Face Sessions
- $ Per person attendance
- 5% VAT
Webinar Sessions
- $ Per person attendance
- 5% VAT
Crisis = Opportunity
- Recognise an have a feel of new world leadership, and reflect on your readiness for the Post COVID era
- List activities you can implement to create a right environment that will help you to thrive in VUCA world
- Develop a culture of accountability (financial, colleague engagement, quality, safety, guest results) and self-learning in today’s volatile
Investment - 6 hrs. Programme
Face to Face Sessions
- $ Per person attendance
- 5% VAT
Webinar Sessions
- $ Per person attendance
- 5% VAT
Resilience, the Art of Bouncing Back
- Learn the art of adjusting to the fast-paced change
- Develop your capacity to identify the situation, take ownership and find solutions
- Master the skills of bouncing back in our businesses and our careers
Investment – 3 hrs. Programme
Face to Face Sessions
- $ Per person attendance
- 5% VAT
Webinar Sessions
- $ Per person attendance
- 5% VAT
Think Blue Ocean
- Define Blue Ocean Shift and state difference between 2 perspectives of the business i.e. Red Ocean Vs Blue Ocean
- Follow a systematic framework of Think Blue Ocean, master the art of constructing some best ideas and concepts that will benefit your business
Investment – 1 Day Programme
Face to Face Sessions
- $ Per person attendance
- 5% VAT
Webinar Sessions
- $ Per person attendance
- 5% VAT
Be a Performance COACH
- Develop a culture of performance-based coaching for line colleagues
- Upgrade yourself to the new world and learn a modern and rapidly growing leadership style to improve performance at the workplace
- Be a more effective leader by showing your ability to identify solutions to work-related issues by tapping on to colleague’s ideas, skills and initiatives
Investment – 2 Days Programme
Face to Face Sessions
- $ Per person attendance
- 5% VAT
Webinar Sessions
- $ Per person attendance
- 5% VAT
Writing Winning Business Case
- Learn the funding process of the project
- Develop your skills of writing a persuasive Business Case
- Explain how to assess risk and opportunities
- Master the art of pitching your project professionally with detail study
- Learn art of communicating your case persuasively
Investment – 6 hrs. Programme
Face to Face Sessions
- $ Per person attendance
- 5% VAT
Webinar Sessions
- $ Per person attendance
- 5% VAT
Present Like TED
- Learn how to create a presentation from scratch
- Be a new world presenter
- Learn the art of storytelling in business presentations
- Master the art of expressing your ideas persuasively and create new opportunities for yourself or your business
Investment – 2 Days Programme
Face to Face Sessions
- $ Per person attendance
- 5% VAT
Webinar Sessions
- $ Per person attendance
- 5% VAT
Be a Mentor
- Explain how to engage and motivate your top performers
- Describe the phases of Mentoring
- Describe how to help the Mentee get un-stuck in situations and feelings
- Explain how a Mentoring program can be successful
Investment – 6hrs. Programme
Face to Face Sessions
- $ Per person attendance
- 5% VAT
Webinar Sessions
- $ Per person attendance
- 5% VAT
Lean - Agile
- Master the art of creating an environment where agile teams collaborate, learn from each other, get quick feedback, focus on quality and continuous learning
- Follow the Kanban method to manage operational excellence by empowering individuals and teams
Link to go back to the package tiers
Investment – 4hrs. Programme
Face to Face Sessions
- $ Per person attendance
- 5% VAT
Webinar Sessions
- $ Per person attendance
- 5% VAT
Curriculum Design Support
- We create curriculum from scratch
- Package includes:
- Need analysis with your executive team
- Research the content based on your need
- Design the entire toolkit (Trainer notes, Slides, Activities, Workbook, Trainer manual, assessment as required)
- Pilot programme (s) To adjust the feedback
- Train the Trainer programme for your L&D Leader with coaching feedback report
Link to go back to the package tiers
Investment
Assessment Based
Sessions
- $ a Day
- Min – 8 working days = TBA
- 5% VAT
Non-Assessment Based Sessions
- $ a day
- Min 5 working days = TBA
- 5% VAT
L&D Maintenance Services
- Manage your L&D operations (Based on your package selection - 5 to 10 days in office + WFH)
- Monthly webinars with your team to track the progress
- Set/manage monthly reporting of off-job and on-job trainings
- Quarterly training plans follow-up and implementation
- Monthly calendars follow-ups and implementation
- Quarterly audits for On-Job Trainings at the department level
- Suggest training interventions to leaders
- Suggest operations solutions to leaders
- Act as a go-to-person
Link to go back to the package tiers
Annual L&D Audits
- Setup annual L&D audit criteria
- We use EQCriteria alignment meeting with the L&D leaders profilers to create insight for coachees during the executive coaching camps
- Property visit to conduct the L&D audits
- Share coaching feedback with the property’s strengths and developments
- Follow-up on the action plan
- Compile hotel, regions and company’s L&D compliance scores
- Follow-up visit (only, if the property scores are in red zone)
Days
1 Day
Investment
$ +5% VAT
Rates are excluding trainer’s travel, stay and stationary expenses
Link to go back to the package tiers
Onboarding & Pre-opening support
Hotel Leaders Development
- Onboard L&D Leader
- Conduct a Pre-Opening Leadership team workshop (EQ based) *
- Conduct Hands-On Trainer programme to develop trainers in all department *
- Conduct Behavior Interviewing programme to develop interviewers in all section
Hotel L&D On-Job Training Setup
- Implement L&D critical paths
- Set On-Job training
- Setup preopening administration
- Setup Signum onboarding
- Setup mandatory trainings
- Setup preopening audits
Link to go back to the package tiers
Work With Us
We are your outsourced Learning & Development Partners
Contact Address | Office
Correspondence Address
Head Office
DeANTS L&D Partners LLP
Ground Floor
Tower B, Building 5-DLF Cyber
City, Phase 3
Gurgoan, India-122002
UAE Office
202, Second floor, Building 13,
Bay Square, Dubai, UAE
We are your outsourced
Learning & Development Partners
